Onsite assistance for residents living at Brighton Towers with information and referral to needed services. A "lending closet" of mobility aids, as well as a small food pantry for emergency assistance is provided.

Loan Closet - if you are recovering from surgery or an accident, or would like to try something before you buy it, the Loan Closet is perfect for that. We loan durable medical equipment for up to 3 months. Some of the items require a deposit that will be returned to you when you return the equipment.

Try It Room - is a room that has items that can help with daily living for individuals with a range of abilities. We have assistive technology for the kitchen, help with dressing, medication management and dexterity. We have items that can help someone who is blind or has low vision, or who is deaf or hard of hearing. The Try It room is a great program for individuals to see what is available that can aid in daily living tasks. It is also a great resource for service providers to help share what is available to clients to foster independence in daily living tasks.

Programs that pay for or provide necessary in-home hospital equipment, monitoring devices, respiratory aids, prevention kits and other medical supplies that are required by people who want to prevent the transmission of an infectious disease, are coping with the effects of a chronic health condition or disability or are convalescing following surgery or illness. Included are programs that provide medical equipment on a loan basis as well as those that provide equipment that people can keep.

BVA has wheelchairs, walkers, crutches and canes available for temporary (up to 30 days) loan to Brighton residents

Valued Relationships, Inc.(VRI) staff of clinical professionals and case managers provide a system that enables medical providers to monitor the vital signs of their clients with chronic diseases from their homes.

Loan closet for wheelchairs, crutches, canes, walkers and commodes.

Catskill Area Hospice & Palliative Care provides a full spectrum of hospice care in patients’ homes, assisted living facilities or in nursing homes. Hospice patients are as active as possible in their care decisions, choosing where they want to live and when they want to receive services.

CAHPC can provide medical consultation, skilled nursing care, pain management and medications, home health aides, medical equipment coordination and delivery, social worker visits, as well as a range of family services to help make life easier for everyone.

Beneficiaries: What to do if you have a complaint or inquiry

If you have a problem getting needed DMEPOS items or services or if you are concerned about the quality of the supplies and services you are receiving, there are several ways that you can get help.

1.Contact your supplier. If you already have your DMEPOS item(s) but are having problems getting needed supplies or services, you should first contact your supplier. Your supplier:

• Must provide regular business hours and after-hour access telephone number(s).

• Is obligated to acknowledge your complaint and respond to you.

• Must let you know they received your complaint and are investigating it within 5 calendar days.

• Must send you the result of your complaint and provide his or her response win writing within 14 calendar days.

2.Call 1-800-MEDICARE. 1-800-633-4227 to get help. TTY users should call 1-877-486-2048. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative.

3.Contact the CAO. If you have contacted the supplier and 1-800 MEDICARE, but still need help, ask the 1-800-MEDICARE representative to submit your complaint or inquiry to the CAO. The CAO helps to ensure that your complaint/inquiry is resolved.

SECO Physical & Occupational Therapy Services established in 1990 has offices in Chenango, Delaware, Herkimer and Otsego Counties. SECO has partnerships with Margaretville Memorial Hospital, UHS Delaware Valley Hospital, and UHS Chenango Memorial Hospital.

Programs that pay for or provide necessary in-home hospital equipment, monitoring devices, respiratory aids, prevention kits and other medical supplies that are required by people who want to prevent the transmission of an infectious disease, are coping with the effects of a chronic health condition or disability or are convalescing following surgery or illness. Included are programs that provide medical equipment on a loan basis as well as those that provide equipment that people can keep.