Provides natural gas and electric utilities.

Budget billing is available; customer pays average monthly amount based on 12 months of use.

If a customer has a shut-off notice due to arrears, customers in this situation should contact Customer Service to see if an installment plan is available. If the installment plan is not affordable, a minimum installment plan may be available. Under this payment plan the customer would need to pay each current bill plus $10 toward arrears each month.

EBD (Elderly, Blind, Disabled) Customer Protections: All members of the household must be over 62, blind, or disabled. If there is a shut off notice 3 attempts will be made to notify these customers before following through with a shut off. If the customer is contacted and a referral to Social Services is made, the customer has 15 business days before the shut off is carried out. During the cold weather season (November 1st-April 15th) if one member of the household is elderly, blind or disabled, the household qualifies for this protection. If the customer is contacted and a referral to Social Services is made the shut off process is put on hold.

The Home Energy Assistance Program is a federally funded program that assists eligible households in meeting their home energy needs.

A NYSEG Customer Advocate provides contact, counsel, and advocacy for residential customers facing special hardships and having difficulty paying their NYSEG bill. The NYSEG Customer Advocate can also make recommendations to help solve problems and make referrals to other services provided by NYSEG and community agencies.

This fund was created when NYSEG and RG&E combined their heating funds. Project SHARE is designed to help low income customers as well as active members of the military and veterans who are facing energy emergencies. Applicant must have an active NYSEG or RG&E account in their name, must have an active disconnect notice, must meet the HEAP income guideline except active duty military members and well-discharged veterans may qualify regardless of income. NYSEG customers should visit nyseg.com for more information. RG&E customers should visit rge.com. Customers should click on "Giving Back" and then on "In the Community."

Provides qualified residents with a no-cost, top-to-bottom home energy assessment that will identify the root causes of any drafts, inconsistent temperatures, heating and cooling system failures, and where a home may be wasting energy. NYSERDA offers several energy assessment programs that make it easy and affordable for owners of one-to-four family homes to take control of their energy bills and live more comfortably.

Provides monetary assistance for shut-off notices from utility companies.

Customers can only receive $100.00 per year. Example: If you apply in March, you have to wait until next March for more assistance.

Please call 716-373-0815 for further assistance.

The Home Energy Assistance Program (HEAP), funded by the Department of Social Services (DSS) provides heating assistance to income-tested households for cold weather emergencies. Emergency heating equipment repair and replacement program may offer furnace replacement and/or repair for applicant-owned heating equipment. Assistance with cooling needs also available.

Fuel Dealer. Fuel type provided: Kerosene, Blend and Oil.

Home Energy Assistance Program. Home energy assistance program is for low income households. The eligibility is monthly income

Seniors 62 + or disabled may be eligible for special protections and payment programs. After confirmation of eligibility, will receive an enrollment brochure in the mail with instructions to sign up for specific CONCERN program benefits, such as quarterly billing and enlarged and/or braille bills.