Description:How do I know if I am eligible to have ACCESS arrange my transportation?
If you are a Medicaid recipient, STAR customer, own a car, or have other means of transportation then you are not eligible. You are eligible if you are a senior over 60 and have no other means of transportation to get to your vital appointment. Typically transportation is provided for medical care and services that are provided in a doctor’s office, mental health facility, clinic, HMO, hospital or rehabilitation facility.
What are ACCESS’ hours of operation? What is the phone number?
For customer convenience, ACCESS’ call center operates from 8:00 AM to 5:00 PM. Monday through Friday, closed weekends and major holidays. The ACCESS phone number to arrange Albany County Department of Aging Senior Transportation is (518) 437-5161. Customers interested in finding out of they are eligible for job access should call (518) 437-5131. Our fax number is (518) 453-8833. Our email address for Albany County DFA senior transportation is albanycountydfa@cdta.org and the email address for JARC is jobsprogram@cdta.org.
How do I schedule transportation to a specific appointment?
Customers should call (518) 437-5161 at least 2 business days in advance to arrange transportation. First time callers will need to get registered by one of our call center representatives. Please be prepared to answer questions regarding your mobility so that ACCESS can arrange appropriate transportation for you.
Should I call to confirm my transportation?
It is always a good idea to call a day in advance to confirm. ACCESS will be able to provide you with the name of the transporter. Often, the transporter will contact the client the day before to confirm arrangements and to verify that the appointment has not been rescheduled or cancelled.
What if my ride doesn't show? Please call the ACCESS Call Center at (518) 437-5161.